"“Excellent. Donna & Anwen went above and beyond making sure our move went smoothly. Donna especially was a calming voice amid the chaos of moving and solved problems without being asked. Would highly recommend and would use again if we had not moved out of their area.” "
"“Fabulous team, anwen, Donna and Lisa were so helpful and considerate at a very sad time for me , they made the sale of my mums house go so smoothly and they were always there to answer any queries and kept me constantly updated , I couldn’t ask for better customer service, kind and considerate whilst still being extremely professional, can’t recommend enough, an asset to their profession, thanks so so much . 5* all the "
"I recently sold my house in Pembroke with FBM and I was very satisfied with every aspect of the sale. Anwen and Donna were very quick and helpful with response to any queries; and helped progress the sale as smoothly and quickly as possible.”"
"We cannot fault the service we were given by Anwen. She was everything we'd want in an estate agent: relaxed, genuine and friendly but with all the necessary info on the property and the local area at her fingertips. Made some great suggestions about potential alterations to the property we viewed to make the best use of space. Really really enjoyed working with her and in all our years of using estate agents over the past twenty-three years, we would definitely rank her in our top three! Well done Anwen, Fbm are lucky to have you!! "
" Hi Lisa I would like to thank yourself and the lovely ladies in the Milford branch for all your work . You had all been amazing,friendly and so helpful at all times . Cant thank you enough so grateful to you all xx "
"“In an extremely fast market where some estate agents not offering a good service Anwen could give tips on how it's done! She ensures great customer service provided. Keep up the good work"."
"It's always daunting buying your first home and as a buyer, it's easy to question the sincerity of the estate agents but we cannot thank Anwen enough for helping us through the entire process. She has been so genuine and helpful and really had our best interests at heart, from the start. Nothing was too much and she went above and beyond in supporting us, in an honest and personal way. Lis went out of her way to keep us updated with such prompt, informative and enthusiastic correspondence, right up until the day of completion. It's a crazy time to try and buy in Pembrokeshire at the moment but their customer service has been unbeatable and we are incredibly grateful.”"
"although we did not buy from FBM our experience with this agent was excellent Anwen and Donna are an asset and a blessing to FBM. I arranged to view a property with FBM, Anwen showed us around and she was excellent new her way around the property volunteered ideas to make the property our own should we buy it and her enthusiasm and professional attitude really showed. An excellent experience. Chris and Yoli.” "
"..... would like to thank Donna and Anwen for their help and understanding and found them highly professional and experienced with dealing with our property. Would highly recommend them to anyone considering either buying or selling their property. Many thanks to you both. Kind regards Russell and Jackie"
"Thanks to Fbm for all their help in our purchase. And great service from Eleanor at the office."
"The FBM team have been fabulous since we took ownership of Charles Street"
"…….were very pleased with all you did to identify, and resolve the many challenging situations that occurred during the sale of the above property. We were very satisfied with your service, and would recommend FBM to family and friends. We are grateful for your exceptional service and wish you well. "
"Thank you ever so much for the excellent customer service we received from FBM throughout the process Excellent communication and service throughout the purchase...…...Lisa really helped support us."
"Really good experience with FBM! Enquired about a property to view and was contacted within 24 hours as a response. Viewed the property with Anwen and she was super lovely and very informative with any questions we asked, very genuine responses which made the process easier as we didn’t feel like we were being fooled into anything as we were naive FTB-ers! We ended up wanting to make an offer and the property and liaising with Anwen was easy and efficient, anything I was unsure about she helped with when conversing between the owners, all the way up until Completion on the property we had a really helpful experience with FBM as a whole and even with a couple of hiccups along the way, when we had to go into the office to sort things out, we had just as good a service as we had received before from Anwen so overall we were super happy! Thank u for all your help FBM!” "
"Lisa was very prompt and efficient answering any questions or problems."
"Naomi …. Just wanted to say a few words about how grateful we have been with your involvement in our purchase. You have been so easy to deal with, from the first time we met you to do a second viewing of the cottage, right through to making yourself available after hours for us to pick up the keys following Completion. You have provided us with some excellent contact names which is fantastic as we're new to the area and given us some really useful local information. Thanks so much to you and Fbm for helping to make this happen. "
"Lisa......your commitment and motivation to drive for the line and achieve end game has been relentless, particularly when dealing with a very challenging buyer. You have definitely been instrumental in the desired outcome of completion! We’re extremely grateful for your proactivity, where you consistently chased key interested parties and kept us informed on progress on a regular basis. You always returned calls and emails in a timely manner, and we note, often outside of normal office hours and work days. Your professionalism and support is much appreciated, as is the work ethic of Quita and Patrick (he always actioned what was agreed). Hopefully, you’ll provide feedback to them, and share this with your direct line manager who should be aware of the fact that you’re an asset to FBM. Your commitment and motivation to drive for the line and achieve end game has been relentless, particularly when dealing with a very challenging buyer. You have definitely been instrumental in the desired outcome of completion! We’re extremely grateful for your proactivity, where you consistently chased key interested parties and kept us informed on progress on a regular basis. You always returned calls and emails in a timely manner, and we note, often outside of normal office hours and work days. Your professionalism and support is much appreciated, as is the work ethic of Quita Jenkins and Patrick Doyle (he always actioned what was agreed). Hopefully, you’ll provide feedback to them, and share this with your direct line manager who should be aware of the fact that you’re an asset to FBM. "
"We have recently sold a property through FBM Haverfordwest office. Being my late Mothers home, this was always going to be a difficult and emotive process. I contacted several agents initially, to get valuations and to assess them and how they work. My gut feeling immediately was to go with FBM due to the way the manager Yvonne came across, with her sympathetic, respectful and professional approach. I wrote **** *******, one of their rivals off instantly, due to the fact that the manager bad mouthed FBM and quite frankly came out with disgraceful comments which proved to be completely untrue! I was disgusted by this and decided that if they could not secure my business fairly and based on their reputation, as FBM did, then going about it in this way was not something that worked with me. I spoke to Yvonne about these comments, whereby she reassured me and put my mind at rest. Other people beware if **** ******* try this with you! We agreed a reasonable fee, a valuation that we were happy with (higher than the other agents had suggested) and one that we achieved. The property sold very quickly, with only one minor bump in the road, which Yvonne, Ellie and later, Lisa, dealt with efficiently, speedily and proactively. I was kept informed throughout and communication was excellent. They guided us through a painful process, and I have no hesitation whatsoever in recommending this company to anyone wanting to sell or buy a property, the Haverfordwest office in particular. Thank you ladies. "
"We would rate your service and the service of you colleagues as straight 5’s. We felt there was nothing more we could have asked you to do, and the service was top rate. At all times we were kept updated and the company worked hard to find us a buyer and a very good price throughout. Would we recommend you, most certainly. Many thanks for everything. "
"Throughout a rather difficult sale Lisa kept us informed every step of the way and also acted as a very diplomatic go between. Despite difficult working conditions she was friendly and upbeat despite all that was thrown at her. Quite probably wouldn't have got the sale without her "
"Jamie Barnett of the Narberth office - service was simply outstanding ! Friendly, very helpful, professional and above all else his communication was superb. Sales manager Lisa was also brilliant"
"The experience we had with Jamie Barnett (Narberth) was second to none. We viewed a property and it wasn't right, Jamie explored what we were looking for and we had another on our long list we wanted to view but hadn't yet arranged it. Within an hour, we were viewing it, again, not right but he was keen to have us see it. A month or so later we had an email from Jamie for a house that was due to go to market, we have now exchanged on that property. Jamie was so proactive with firstly coming back to us suggesting we might want to view it and then with any correspondence, chasing solicitors, vendors, etc. Responding promptly to calls, responding to emails, (lots of which were on his days off and out of office hours - early morning and late evening). We have bought and sold a number of properties and I can honestly say that Jamie has been the most fantastic estate agent we have encountered. I know he is working for the vendor, but we also felt he was working for us. A big thank you to Jamie for all his work and support. Satisfaction: Delighted Improvements: My suggestion.....have all your estate agents to do their training with Jamie - he's been absolutely fab! "
"I have used FBM for about 20years for various purchases and holiday lettings. All the team have been very helpful and efficient and Emma and your sales progression team have kept me fully informed. Emma has been a delight to deal with. "
"They were selling the properties we wanted to buy. We dealt with Ms Amy King and she was brilliant arranging for us to view the properties on several occasions and being very patient when there were queries to be sorted out."
"Quick to reply and arrange viewings. Very Happy. "
"Constant help throughout. Delighted. "
"Very Happy. Idid ask a number of favours which all were cheerfully received and acted upon. This extra work was much appreciated.regards"
"The property of course, but we were very pleased it was on with FBM. Emma and Callum in particular have been absolutely excellent throughout, we really appreciated that they always had as much interest in us as the vendor and managed the whole process brilliantly. Lisa also kept me posted a couple of times more recently as we tried to get the deal done. So whilst the whole experience with FBM was great, special mention to Emma & Callum. "
"Found a property advertised that was of interest. Phoned through and Claire & Keley in Milford Haven where very helpful. Got an immediate appointment to view, offer placed and accepted next day. Continued support through Lisa until exchange and forthcoming completion next week. A smooth experience overall done totally by email and telephone calls. Very pleasant."
"I chose FBM for a few reasons but the deciding factor was that FBM didn't "bad mouth " their competitors, which I found to be very refreshing. FBM are extremely good at keeping information updated, and finding 3 buyers in my case. Difficult for me to say what FBM could do better as I have had a positive experience all round. Leanne Robertson from Milford Haven office took me through from explaining how FBM work, initial marketing of my property to the eventual sale, I found her to be very professionable, knowledgable about this area and is very approachable, and was very reassuring when my first buyer changed their mind, and found another buyer within a week. "
"Both Donna and Amy did a fantastic job, excellent communication at all stages of the negotiation and viewing process, great customer service, and Lisa was also efficient at the later stage. I have found many estate agents in Pembs to be well below par but am happy to say I will definitely use FBM in the future. Victoria Tomlin"
"Friendly, patient, knowledgeable, responsive, and helpful. The following team members were great: - Lisa Bradley - Steffan Morgan-Davies "
"Kayleigh’s professionalism and knowledge impressed us from her first valuation and was a deciding factor in us choosing fbm. All the girls were so friendly and professional and went out of their way to help us every step of the way. Lisa your a star helped to calm us in a difficult completion and worked tirelessly to get us there."
"Having my property for sale with fbm, the girls worked tirelessly to find us the perfect property and boy did they succeed, we love it, Leanne our heartfelt thanks."
"easily contacted establish company with a good track record"
"We were impressed by the sales lady who showed us a few houses. She was not pushy ,but patiently showed us properties and answered all questions. Ellie from the Haverfordwest office."
"Have known about ....... good reputation for over 60 years. We haven't done many house transactions in our lifetimes, but this was the smoothest, helped by the complete absence of housing chains. "
"We visited the property several times accompanied, mainly, by Callum who was always very professional and helpful. He provided some useful advice without ever appearing pushy or interfering. We have been very impressed with the service provided by both him and Jamie."
"I would like to say thank you to Lisa Bradley for being an outstanding member of staff, Lisa provided a fantastic customer service. Lisa proformed above and beyond our expectations and due to this we will be highly recommending FBM. I would also like to thank Amy king, Amy helped us find the perfect property and provided an impeccable service to the completion date."
"We decided to use FBM for two reasons. The agent's fee was extremely competitive but we had also purchased our property through the same office many years ago. The same staff member was still with the company. We took that as a positive sign. If they are good to work for then we believe that ethos spreads through all their services. We were impressed with the team in the branch and felt they understood what we needed to happen to enable us to downsize and move on. Jamie, the manager hand held the whole operation from start to finish through some sticky moments and was completely reliable. Everything he promised to do was delivered on."
" From day one all the team at FBM were fantastic. Claire was there for me at any time. They sold my house in 5 days then advertised for a property of my choice. Found 4 days later. I have bought 8 houses in my time. Buying and selling has been the easiest exchange with FBM. Thank you ever one with FBM. "
"I am very relieved that the deal is now finally completed! I wanted to thank you both for your professionalism and tenacity in seeing the deal through – it’s very much appreciated! Lisa, can you please also thank other members of the FBM team, particularly Callum and Niamh; I will pop into FBM and thank them personally when I am next in Tenby."
" A very professional team, very grateful to Kayley and Leanne who had to deal with a substantial time difference (I live in New Zealand), and the whole sale process was well explained and moved seamlessly along."
"polite efficient service. prompt feedback following each viewing. I would recommend fbm and have done to anyone who is moving home."
"I am delighted"
"Everyone who i met during viewing the property were very helpful and while buying Lisa was ffab!! Very Happy. Keep up the good work!! Thank you all- Diolch yn fawr!!!! "
"First impressions and friendliness - had 3 valuations from different local estate agents, didn't matter about valuation but on first impression and treated like a friend, talked about private lives etc other's did not. All 3 ladies Kayleigh, Leanne and Clare - everyone of them I had communication with and felt they had our best interests all the time. "
"Very Happy"
"Recognised local company. Jamie Barnett very helpful and offered sound advice."
"Reputation of FBM was known to us. Satisfaction: Delighted "
