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Haverfordwest: 0143 776 2233
Milford Haven: 0164 669 8469
Narbeth: 0183 486 0741
Pembroke: 0164 668 2396
Residential Lettings: 0183 484 9288
Tenby: 0183 484 2207
Fine & Country: 0183 486 2138
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Mr and Mrs M

"Lisa......your commitment and motivation to drive for the line and achieve end game has been relentless, particularly when dealing with a very challenging buyer. You have definitely been instrumental in the desired outcome of completion! We’re extremely grateful for your proactivity, where you consistently chased key interested parties and kept us informed on progress on a regular basis. You always returned calls and emails in a timely manner, and we note, often outside of normal office hours and work days. Your professionalism and support is much appreciated, as is the work ethic of Quita and Patrick (he always actioned what was agreed). Hopefully, you’ll provide feedback to them, and share this with your direct line manager who should be aware of the fact that you’re an asset to FBM. Your commitment and motivation to drive for the line and achieve end game has been relentless, particularly when dealing with a very challenging buyer. You have definitely been instrumental in the desired outcome of completion! We’re extremely grateful for your proactivity, where you consistently chased key interested parties and kept us informed on progress on a regular basis. You always returned calls and emails in a timely manner, and we note, often outside of normal office hours and work days. Your professionalism and support is much appreciated, as is the work ethic of Quita Jenkins and Patrick Doyle (he always actioned what was agreed). Hopefully, you’ll provide feedback to them, and share this with your direct line manager who should be aware of the fact that you’re an asset to FBM. "

Mrs G.

"We have recently sold a property through FBM Haverfordwest office. Being my late Mothers home, this was always going to be a difficult and emotive process. I contacted several agents initially, to get valuations and to assess them and how they work. My gut feeling immediately was to go with FBM due to the way the manager Yvonne came across, with her sympathetic, respectful and professional approach. I wrote **** *******, one of their rivals off instantly, due to the fact that the manager bad mouthed FBM and quite frankly came out with disgraceful comments which proved to be completely untrue! I was disgusted by this and decided that if they could not secure my business fairly and based on their reputation, as FBM did, then going about it in this way was not something that worked with me. I spoke to Yvonne about these comments, whereby she reassured me and put my mind at rest. Other people beware if **** ******* try this with you! We agreed a reasonable fee, a valuation that we were happy with (higher than the other agents had suggested) and one that we achieved. The property sold very quickly, with only one minor bump in the road, which Yvonne, Ellie and later, Lisa, dealt with efficiently, speedily and proactively. I was kept informed throughout and communication was excellent. They guided us through a painful process, and I have no hesitation whatsoever in recommending this company to anyone wanting to sell or buy a property, the Haverfordwest office in particular. Thank you ladies. "

Pat B

"Throughout a rather difficult sale Lisa kept us informed every step of the way and also acted as a very diplomatic go between. Despite difficult working conditions she was friendly and upbeat despite all that was thrown at her. Quite probably wouldn't have got the sale without her "

Huw S

"Jamie Barnett of the Narberth office - service was simply outstanding ! Friendly, very helpful, professional and above all else his communication was superb. Sales manager Lisa was also brilliant"

Jackie H-B

"The experience we had with Jamie Barnett (Narberth) was second to none. We viewed a property and it wasn't right, Jamie explored what we were looking for and we had another on our long list we wanted to view but hadn't yet arranged it. Within an hour, we were viewing it, again, not right but he was keen to have us see it. A month or so later we had an email from Jamie for a house that was due to go to market, we have now exchanged on that property. Jamie was so proactive with firstly coming back to us suggesting we might want to view it and then with any correspondence, chasing solicitors, vendors, etc. Responding promptly to calls, responding to emails, (lots of which were on his days off and out of office hours - early morning and late evening). We have bought and sold a number of properties and I can honestly say that Jamie has been the most fantastic estate agent we have encountered. I know he is working for the vendor, but we also felt he was working for us. A big thank you to Jamie for all his work and support. Satisfaction: Delighted Improvements: My suggestion.....have all your estate agents to do their training with Jamie - he's been absolutely fab! "

Paul B

"I have used FBM for about 20years for various purchases and holiday lettings. All the team have been very helpful and efficient and Emma and your sales progression team have kept me fully informed. Emma has been a delight to deal with. "

robin t

"They were selling the properties we wanted to buy. We dealt with Ms Amy King and she was brilliant arranging for us to view the properties on several occasions and being very patient when there were queries to be sorted out."

Ian G

"Quick to reply and arrange viewings. Very Happy. "

Phil C

"Constant help throughout. Delighted. "

David B

"Very Happy. Idid ask a number of favours which all were cheerfully received and acted upon. This extra work was much appreciated.regards"

Phil H

"The property of course, but we were very pleased it was on with FBM. Emma and Callum in particular have been absolutely excellent throughout, we really appreciated that they always had as much interest in us as the vendor and managed the whole process brilliantly. Lisa also kept me posted a couple of times more recently as we tried to get the deal done. So whilst the whole experience with FBM was great, special mention to Emma & Callum. "

Julie F

"Found a property advertised that was of interest. Phoned through and Claire & Keley in Milford Haven where very helpful. Got an immediate appointment to view, offer placed and accepted next day. Continued support through Lisa until exchange and forthcoming completion next week. A smooth experience overall done totally by email and telephone calls. Very pleasant."

Stephen P

"I chose FBM for a few reasons but the deciding factor was that FBM didn't "bad mouth " their competitors, which I found to be very refreshing. FBM are extremely good at keeping information updated, and finding 3 buyers in my case. Difficult for me to say what FBM could do better as I have had a positive experience all round. Leanne Robertson from Milford Haven office took me through from explaining how FBM work, initial marketing of my property to the eventual sale, I found her to be very professionable, knowledgable about this area and is very approachable, and was very reassuring when my first buyer changed their mind, and found another buyer within a week. "

Victoria T

"Both Donna and Amy did a fantastic job, excellent communication at all stages of the negotiation and viewing process, great customer service, and Lisa was also efficient at the later stage. I have found many estate agents in Pembs to be well below par but am happy to say I will definitely use FBM in the future. Victoria Tomlin"

Mr and Mrs W

"Friendly, patient, knowledgeable, responsive, and helpful. The following team members were great: - Lisa Bradley - Steffan Morgan-Davies "

Mr and Mrs S

"Kayleigh’s professionalism and knowledge impressed us from her first valuation and was a deciding factor in us choosing fbm. All the girls were so friendly and professional and went out of their way to help us every step of the way. Lisa your a star helped to calm us in a difficult completion and worked tirelessly to get us there."

Mr and Mrs S

"Having my property for sale with fbm, the girls worked tirelessly to find us the perfect property and boy did they succeed, we love it, Leanne our heartfelt thanks."

Stuart G

"easily contacted establish company with a good track record"

Mrs B

"We were impressed by the sales lady who showed us a few houses. She was not pushy ,but patiently showed us properties and answered all questions. Ellie from the Haverfordwest office."

John W

"Have known about ....... good reputation for over 60 years. We haven't done many house transactions in our lifetimes, but this was the smoothest, helped by the complete absence of housing chains. "

Chrissy L

"We visited the property several times accompanied, mainly, by Callum who was always very professional and helpful. He provided some useful advice without ever appearing pushy or interfering. We have been very impressed with the service provided by both him and Jamie."

Neil C

"I would like to say thank you to Lisa Bradley for being an outstanding member of staff, Lisa provided a fantastic customer service. Lisa proformed above and beyond our expectations and due to this we will be highly recommending FBM. I would also like to thank Amy king, Amy helped us find the perfect property and provided an impeccable service to the completion date."

Lesley C

"We decided to use FBM for two reasons. The agent's fee was extremely competitive but we had also purchased our property through the same office many years ago. The same staff member was still with the company. We took that as a positive sign. If they are good to work for then we believe that ethos spreads through all their services. We were impressed with the team in the branch and felt they understood what we needed to happen to enable us to downsize and move on. Jamie, the manager hand held the whole operation from start to finish through some sticky moments and was completely reliable. Everything he promised to do was delivered on."

Susan W

" From day one all the team at FBM were fantastic. Claire was there for me at any time. They sold my house in 5 days then advertised for a property of my choice. Found 4 days later. I have bought 8 houses in my time. Buying and selling has been the easiest exchange with FBM. Thank you ever one with FBM. "

Colwyn B

"I am very relieved that the deal is now finally completed! I wanted to thank you both for your professionalism and tenacity in seeing the deal through – it’s very much appreciated! Lisa, can you please also thank other members of the FBM team, particularly Callum and Niamh; I will pop into FBM and thank them personally when I am next in Tenby."

Malcolm B

" A very professional team, very grateful to Kayley and Leanne who had to deal with a substantial time difference (I live in New Zealand), and the whole sale process was well explained and moved seamlessly along."

jane h

"polite efficient service. prompt feedback following each viewing. I would recommend fbm and have done to anyone who is moving home."

Mr S

"I am delighted"

Betsan I

"Everyone who i met during viewing the property were very helpful and while buying Lisa was ffab!! Very Happy. Keep up the good work!! Thank you all- Diolch yn fawr!!!! "

Sarah J

"First impressions and friendliness - had 3 valuations from different local estate agents, didn't matter about valuation but on first impression and treated like a friend, talked about private lives etc other's did not. All 3 ladies Kayleigh, Leanne and Clare - everyone of them I had communication with and felt they had our best interests all the time. "

Mr and Mr H

"Very Happy"

Caroline G

"Recognised local company. Jamie Barnett very helpful and offered sound advice."

Simon W

"Reputation of FBM was known to us. Satisfaction: Delighted "

Caroline H

"Presentation of staff and surroundings. Their professional and caring manner. Their enthusiasm to want to sell your house. All the staff at FBM Milford Haven are keen to help with whatever is presented to them and their patience is a true gift. Also Lisa Bradley is a credit to your company she knows just what buttons to press to keep the ball rolling when things slow down. Professional at all times and very clear explains each step. Thank you all x"

Moira J

"FBM is the best in Milford Haven ,staff very helpful and excellent at there job. Sold my house within a few months, without any stress. Will recommend them in the future. Well done to you all."

Anna G

"Excellent advertising on social media. A great team, who clearly work well together. Special recognition to Claire Williams who is simply fantastic at what she does. Nothing is too much trouble for her, she understands the needs of her customers and is willing to go the extra mile. When you meet Claire, she is so professional but also so warm and is someone you can really trust. "

Andrew and Lynne B

"We know Tenby and selected 2 potential agents we felt we might like to talk to as potential Reasons: Definitely the professional approach and urgency displayed from the outset. Emma was very professional and personally dealt with the preparation of the details etc. Her team were also involved and the service was very good and delivered promptly as promised, in accompanied viewings. The buyer was found very and sale agreed very quickly. Satisfaction: Delighted Repeat Use: Yes Recommendation: Yes Improvements: We simply couldn’t have wanted more from your estate agency services. We have already recommended FBM. Lisa on the sales progression side was also a massive help as we experienced considerable conveyancing difficulties. We deeply regret our choice of conveyancer but Lisa couldn’t have been more helpful nor more efficient in helping get the sale completed. "

Derek O

"One of the most professional Estate Agents in Pembrokeshire. A class above many of the rest."

Sian C

"Very professional in the way FBM conduct their business. keep doing your excellent work."

Mr W

"We were impressed by the initial meeting …… Our initial appraisal with Dominic was very positive and he sold a good service at a competitive price. We would like to pass on our thanks for his management of the purchase and advice. Claire W was particularly helpful and without her numerous interventions, we feel we would have lost the sale of our property. We would also like to pass on our thanks for her sterling service and advice. Lisa was also very helpful and always had a good handle on things despite some difficulty with other properties in the chain. We would also like to pass on our thanks. "

Mr and Mrs Smith

"From start to finish your staff were amazing and should we wish to sell again we would most definitely use Fbm."

Tom A

"I chose you due to your social media activity and popularity in town. Social media activity. Popularity in town. All the staff were very professional, Claire was great at picking out suitable potential buyers for our property. Even with 35 viewings Claire understood the inconvenience to us and vetted queries thoroughly to prevent wasting our time. Satisfaction: Very Happy All the staff were very professional, Claire was great at picking out suitable potential buyers for our property. Even with 35 viewings Claire understood the inconvenience to us and vetted queries thoroughly to prevent wasting our time. Satisfaction: Very Happy "

Johanna S

"Fbm is local, the girls in office are a great help, they kept in touch throughout the sale of my property... delighted ..... "

Jayne H

"Each and every member of the team we met or spoke with had honest ideas, were polite and confident and made the whole selling experience relatively free of complications and stress. Great levels of communication from all of you."

Elly D

""I found both Pembroke and Milford Haven FBM to be really helpful. One of the few estate agents in Pembrokeshire who followed up on viewings and proactively sought out properties they thought might suit us. If I had a property to sell I would definitely want it to be on with FBM! Amy in the Pembroke office was fantastic, encouraging us to go and see a property that we didn't think would suit us and it turns out she knew what we wanted more than we did ...it is our dream home! We love it, we are very happy and can't thank Amy enough! A big thank you also to Lisa for managing the sale procedure and Andy for the mortgage advice. Dealing with the FBM team was an all round positive experience!""

Julie M

"Donna & Matt at the Pembroke office have worked incredibly hard for us in finding our new home after relocating from Kent. They are friendly, helpful with advice & we can’t thank them enough!"

Helen J

"Jamie, Yvonne and Lisa absolutely brilliant, always at the end of the phone with any queries we had, always professional, highly recommend, and in future should we be in a position to sell, we will use yourselves again. Thank you all."

Mrs J B

"I have been delighted with the quality of service from all staff members involved in the marketing and sale of my property."

Zoe M

"Jamie Barnett deserves a very big Thank You. The service he provided was exceptional. We are purchasing from a distance which made it very hard to arrange for tradesmen to assess renovation costs etc. However he assisted with this process & helped us obtain the quotations required. He was very proactive in his approach & his communication was excellent which helped reduce the stress associated with purchasing a new property. Thank You Jamie "

Mr and Mrs D

"Throughout all of our dealings with the various people at FBM we have been extremely impressed with the personal , professional and very caring service we have received throughout the whole transaction. We were impressed with efficiency and punctuality of Sarah Cowlam from .Narberth, We were extremely happy with the friendly and professional communications we had with Niamh Davies from the Tenby office. She went out of her way to ensure we got viewings and information as we needed it, she was so supportive and motivating when there were delays. The Sales Progression Manager Lisa Bradley has been exceptional, she has kept a ready line of communication going so that we always knew where we were with the sale, contacting us out of normal office hours when she thought it would be beneficial for us. She has kept her finger on the pulse and made things happen to help ensure a conclusion to the sale despite various difficulties that arose. Overall, the staff we dealt with made a difficult process as pleasant as is possible in the circumstance with good humour, efficiency and a genuine care for providing excellent customer service. Thank you to them all. Wish all Estate Agents were as customer focused."