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“Throughout all of our dealings with the various people at FBM we have been extremely impressed with the personal , professional and very caring service we have received throughout the whole transaction. We were impressed with efficiency and punctuality of Sarah Cowlam from .Narberth, We were extremely happy with the friendly and professional communications we had with Niamh Davies from the Tenby office. She went out of her way to ensure we got viewings and information as we needed it, she was so supportive and motivating when there were delays. The Sales Progression Manager Lisa Bradley has been exceptional, she has kept a ready line of communication going so that we always knew where we were with the sale, contacting us out of normal office hours when she thought it would be beneficial for us. She has kept her finger on the pulse and made things happen to help ensure a conclusion to the sale despite various difficulties that arose. Overall, the staff we dealt with made a difficult process as pleasant as is possible in the circumstance with good humour, efficiency and a genuine care for providing excellent customer service. Thank you to them all. Wish all Estate Agents were as customer focused.”
Mr and Mrs D
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“Thank you to the team at FBM Pembroke in completing the sale of my property. As we all know, its been a rollercoaster ride at times, but I cannot fault their efforts & committment since my property went onto the market. Has Alicia ran up & down Main Street yet? I will pop in & say hello again sometime in November. Thanks again. If you need a Pembrokeshire agent I doubt you could find better
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Bob H
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“.... brilliant ,we phoned on a off chance to see any properties in our price range in pembroke, we were just leaving Wales , he went out of his way to show us some the same day and as a result we brought one he showed us. I do feel that all your team have been wonderful and helpful.”
Caroline T
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“Both Donna and Amy did a fantastic job, excellent communication at all stages of the negotiation and viewing process, great customer service, and Lisa was also efficient at the later stage.
I have found many estate agents in Pembs to be well below par but am happy to say I will definitely use FBM in the future.
Victoria Tomlin”
Victoria T
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“We visited the property several times accompanied, mainly, by Callum who was always very professional and helpful. He provided some useful advice without ever appearing pushy or interfering. We have been very impressed with the service provided by both him and Jamie.”
Chrissy L
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